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View Poll Results: Would you want to go on a Segway Tour around México City?
Yes, I'd like to see the city 4 57.14%
No, I have no interest in México City 3 42.86%
Yes, but I have some reservations 0 0%
Multiple Choice Poll. Voters: 7. You may not vote on this poll

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Segway México City on Reforma
Segway México City on Reforma
Do they want to do business?
Published by ToursSMA
03-31-2009
Author rating
Courteous & attentive attitude?
80%80%80%
4
Questions answered accurately?
20%20%20%
1
Pricing and negotiations
20%20%20%
1
Overall experience
20%20%20%
1
Recommend to a friend?
20%20%20%
1
Service capability & quality?
20%20%20%
1
Average 30%
Angry Segway México City on Reforma

Needed three segways repaired each took AT LEAST 8 months to a year to repair so by the time I got it back my warranty was over. And they tried to charge me for STORAGE of my segway that they could not repair!! Charges an extra $3000 per Segway than they do in the states, and at first refused to give me the segway deal offer of $1,000 of my next purchase if I trade in my old Segway. When I tried to start my own company with them it ultimately failed because they were no help and in the end none of my segways were working and I went out of business. Possibly the worst company I've ever had to work with.
Member rating
Courteous & attentive attitude?N/A
Questions answered accurately?N/A
Pricing and negotiationsN/A
Overall experienceN/A
Recommend to a friend?N/A
Service capability & quality?N/A
0 users rated N/A% average

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Latest 5 reviews
  #1  
By Just Seg-it on 04-02-2009, 06:19 PM
Default

Me alegra saber las cosas malas que puedan suceder ya que quiero abrir un tour en España y hay que ver todas las caras de una historia.
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  #2  
By mexico1982 on 07-16-2011, 10:06 AM
Default Same thing happened to me

I will write this in two languages for it is intended for two different countries.

I live in Cancun and started a business with the segways, I bought 14 of them.

As any other vehicle they sometimes have failures, but Segway Mexico (located @ Mexico City, they claim they are the only ones that can fix your segway in all Mexico) took about a year or so to fix the first two, so when I finally got them back, I had 4 of them with problems, 2 of them were supposed to fall under warranty. To make a long story short, I ended with 8 of my Segways with minor problems (but unable to operate), 2 of them were being held by SegMex (due to the excessive money they wanted to charge for fixing them, after 8 months)and only 4 working, so I went out of business due to the inability to operate.

I had the same problems that ToursSMA had, they overcharge, they take so much time to fix everything, lack of commitment, they even lied to me.

Bottom line: I concur with the phrase: "The worst company I have ever worked with"

But for all mexicans, if you want a segway or you need a segway fixed, you still have a solution, visit segwaygreen.com.mx, even for a tour.
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