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Old 05-06-2021, 11:28 PM   #1
seanate
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Default Anyone order from PTpro in the US?

Hi! I'm curious if anyone in the US has ordered from PTpro.de, a web site in Germany. They sell a lot of great hard to find parts for original Segways, and lots of aftermarket parts too. I sent them an email asking if they know how much custom fees are, and how that process works in general, but I haven't heard anything back yet. Does anyone here know how the customs process works with respect to online consumer orders from Germany to the US? How much does it cost? Are scooter accessories part of some weird trump era trade war, or is it as simple as increased shipping costs? Looks like they use DHL for shipping to the US. Thanks for any insights.
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Old 05-07-2021, 08:06 AM   #2
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To determine customs information you would need to research the HTSUS number for the parts that you are importing. The HTSUS chart will show you the percentage of the tariff and the carrier that is transporting the package may also charge a brokerage fee. Your question about the trump era trade war is not relevant to this transaction since it only impacted imports from China. Good luck.
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Old 05-08-2021, 09:08 PM   #3
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Yes I have an order coming from PTPro.de right now.

It is in customs there now and will ship out this week.

So far there has been no issue.

I can let you know when it comes in.
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Old 05-22-2021, 07:56 PM   #4
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Still waiting. Other than customs there does not appear to be any problem.

Hopefully it will appear soon.
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Old 05-24-2021, 12:13 AM   #5
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Thanks P99. Keep us posted.
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Old 05-24-2021, 10:09 PM   #6
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Here is the DHL tracking page (redacted)
Still waiting in US customs


DHL shipment
CE6*******

Preparation for customs clearance
Destination country/region: United States
International shipment number: CE6*********
Th, 20.05.2021, 18:38 hours


Shipment tracking in foreign countries
Detailed tracking history


Th, 20.05.2021, 18:38
Shipment is prepared for customs clearance in the destination country/destination area

Th, 20.05.2021, 18:38
The shipment has arrived in the destination country/destination area

Th, 13.05.2021, 06:25, IPZ Frankfurt
The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. (Homepage / online shipment tracking:

Mo, 03.05.2021, 19:45, Rodgau, Germany
The international shipment is being prepared for onward transport.

Mo, 03.05.2021, 13:54, Feucht, Germany
The international shipment has been processed in the parcel center of origin

Mo, 03.05.2021, 12:21
The instruction data for this shipment have been provided by the sender to DHL electronically

Mo, 03.05.2021, 06:41
Pick-up at the preferred location was successful.

Last edited by P99Guy; 05-24-2021 at 10:09 PM.. Reason: Remove tracking url.
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Old 05-26-2021, 08:40 PM   #7
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Package arrived today. Everything appears to be just fine. No additional charges.

DHL updates are a bit behind apparently there is a entire delivery thread that appeared after delivery.

Total 21days from order to delivery.
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Old 06-29-2021, 10:27 PM   #8
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To update, I placed an order on June 1st, it arrived today, June 29th. Other than slow shipping, the order process was fine. Order is processed in Euros, so you pay for whatever the exchange rate is, plus a fee from your credit card for the currency conversion, I think 2%.
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