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Segway General Discussion General discussion related to any model of Segways, miniPROs, or Ninebots. Please do not post non-Segway technology posts here; use the technology forum instead.

Old 12-07-2018, 09:07 AM   #1
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IceFireSoul is on a distinguished road
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Angry I got LOCKED OUT of my Ninebot ES2 / Error 10


I recently purchased the Segway Ninebot ES2. I was super happy with it for... two days. Today I used the app to "lock" it while having lunch. After about 15 minutes, it started displaying Error code 10 on it's screen. At that point, I can not connect to it from the app in order to unlock it, I can not obviously ride it, because it's locked, and I can not turn it off, again because it is locked.

I can do NOTHING.

What is error code 10? How can I reset it?
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Old 12-10-2018, 06:59 AM   #2
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Try to disassemble the handlebar and disconnect the cable and reconnect it again. Switch on the scooter and see how it goes. Hope this helps.
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Old 12-11-2018, 05:29 PM   #3
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I've run into the same issue (Error code 10) on my ES4 twice now while charging. The first time I unmounted the handlebars and disconnected/reconnected the internal cable, which did indeed solve the problem, but I'm curious what causes it and how to fix it.

The 2nd time this just happened while charging, I disconnected power, waited a moment, then re-connected power - the dash unit came back to life and went back into charge mode with no error.

I suspect at this point that the core issue is the iPhone app disconnecting due to iPhone timing out the unused app in the background, and while the scooter is in that "hybrid-mode ??? (Where it's connected to the app, but the screen is in charge mode, NOT showing the bluetooth icon) - that upon disconnect of the app it confuses the unit and causes the code 10. This is JUST a theory but it's only happened to me twice so far, so this is what I've been able to deduce thus far.

Does this sound remotely likely?
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Old 12-20-2018, 06:00 PM   #4
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thetennisnet is on a distinguished road
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Default call company . or email better yet . they call in thirty minutes or less

bought an es4 two days ago and had 14 code
technicalsupport @
model number .


name and number .


two different ones called me since i sent two email.
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Old 06-12-2019, 12:18 PM   #5
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Default Same problem

Iím pretty convinced that this is a software issue. I updated the latest firmware yesterday and got this error 10 as well when I locked my ES4 with iPhone app and moved far enough to get the BT disconnected. I wanted to thank you guys for providing a fix, which I havenít tried so far, that seems feasible. So thanks in advance and I hope the next firmware fixes this issue.
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Old 01-12-2020, 12:41 PM   #6
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Default Still getting Error 10 on ES4?

Hi guys! Are you guys still getting Error 10 eventually? Iíve been through error 10 a few times while riding and every time it was resolved with a power down and power up, which makes the Bluetooth theory stronger, in my opinion. On more recent rides, I have set my iPhone to never go into sleep/self lock and didnít experience Error 10 in those cases...
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