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Old 06-17-2020, 06:02 PM   #1
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NelsonBCrider is on a distinguished road
Join Date: Jun 2020
Location: Arizona & BC
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Default Segway S Plus Connection

I bought an S Plus in April. On Friday (June 12) I got a firmware update message and installed the update right before going for a ride. At the end of the ride my Bluetooth connection failed.

When I tried to reconnect I got a message on the app saying that the device needs to be activated.

When I try to activate the device I get a message on the app saying that the initial serial number cannot be identified; contact support.

I have tried using an iPhone, an Android phone and an iPad with the same result.

First-line support reps have tried but they havenít been able to help. Has anyone run into this issue and have steps to resolve it?
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