I2 SE - battery charging but not?

[dmurphy]

Hi all - recently purchased a used i2 SE, and I’m having an issue we’re diagnosing together (both myself & the seller - they’ve been super responsive and helpful!)

Long story short - when I plug the i2 SE in, I’m getting two green charging lights, but it doesn’t appear the batteries are “taking” the charge. I’ve only had it a few days but I’m down to 3 bars left on the Infokey. I’ve charged it pretty much 24x7 the last few days, and I just continue to get the solid green lights - it never goes to blinking and upon powering up, I’m at the same level on the Infokey that I was at before charging. It does deplete as I take it out and about.

Any suggestions what’s going on? The seller will be calling Segway Inc shortly on my behalf but I thought I’d poke at the collective wisdom.

The only thing we could come up with is that it’s cold outside, but it’s being charged in a heated garage. It’s about 64 degrees in the garage, so I doubt that’s it.

Any ideas?

Thanks!