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Old 02-20-2019, 02:10 PM   #1
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theglenster is on a distinguished road
Join Date: Feb 2019
Location: Deutschland
Posts: 6
Default ES2: external better is overly discharged

hi guys,
while i wait for a response from segway i thought id ask here if anyone has had a similar experience as ive not been able to find any by googling.

basicly i ordered an external battery for my ES2 and fitted it last night.
the first thing needed was a firmware update. that ran through with no problems. but then all of a sudden the ES2 starts bleeping wildly and on the app a warning appears:

"External battery is overly discharged and not available to charge. Please replace battery. (46)"

i can see the external battery in the app. its firmware is now uptodate and the app is telling me its 20% full, although after going to work today and leaving it atached to the ES2 its come down to 2%

has anyone seen anything like this? im hopeing segway gets back to me soon!
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