LiveChat

DarthSegVator · 04-04-2008, 11:18 AM

It appears this may be broken. I tried to go onto LiveChat and it tells me I need to be logged-in, but I am. Worked fine the several days ago.

Any idea what's up?

nora k · 04-04-2008, 11:30 AM

Quote:

Originally Posted by DarthSegVator

It appears this may be broken. I tried to go onto LiveChat and it tells me I need to be logged-in, but I am. Worked fine the several days ago.

Any idea what's up?

dsv, i just tried and i'm in without issue...

JohnG · 04-04-2008, 11:31 AM

Sorry, it was indeed broken for most folks due to a backend change. It should now be fixed. Let me know if you have any further problems, and my apologies.

John

DarthSegVator · 04-04-2008, 11:40 AM

No problems now - thanks John for the quick response.

MagiMike · 04-04-2008, 12:40 PM

Could not connect to forums.segwaychat.com:8080.
Possible reasons include:
- The chat server system at forums.segwaychat.com is temporarily unavailable.
- Your computer is behind a firewall or proxy server. Please ensure that your firewall permits outgoing TCP connections to forums.segwaychat.com on port 8080.

jryan · 04-04-2008, 12:46 PM

Quote:

Originally Posted by MagiMike

Could not connect to forums.segwaychat.com:8080.
Possible reasons include:
- The chat server system at forums.segwaychat.com is temporarily unavailable.
- Your computer is behind a firewall or proxy server. Please ensure that your firewall permits outgoing TCP connections to forums.segwaychat.com on port 8080.

This is not the same issue, I am sure. This has happened to me several times and each time is fixed by using a different browser or updating java/current browser! Sometimes rebooting helps but this message is common!

Jeremy Ryan

nora k · 04-04-2008, 01:14 PM

Quote:

Originally Posted by MagiMike

Could not connect to forums.segwaychat.com:8080.
Possible reasons include:
- The chat server system at forums.segwaychat.com is temporarily unavailable.
- Your computer is behind a firewall or proxy server. Please ensure that your firewall permits outgoing TCP connections to forums.segwaychat.com on port 8080.

logged in again without issue.

DarthSegVator · 04-04-2008, 01:23 PM

These types of connections can cause problems with LiveChat. For instance, my VPN connection needs to be terminated before I can get on to LiveChat. Then it works fine with a standard internet connection.

JohnG · 04-04-2008, 01:24 PM

Hi Mike,

This is indeed a different issue related to either the version of Java on your computer, or your firewall settings (either on your computer or at the router, not allowing port 8080 through). In most cases, updating or ensuring that Java is working in your web browser and is of relatively recent vintage (within the past 2 years or so), fixes this issue.

John

RAG1247 · 04-04-2008, 02:12 PM

no problems with my access

04-04-2008, 11:18 AM	#1
DarthSegVator Member Join Date: Jul 2006 Location: Milwaukee, WI Posts: 688	LiveChat It appears this may be broken. I tried to go onto LiveChat and it tells me I need to be logged-in, but I am. Worked fine the several days ago. Any idea what's up?

04-04-2008, 11:31 AM	#3
JohnG Uber Administrator Wise Segway Elder Join Date: Sep 2002 Location: Greater Boston Posts: 6,996	Sorry, it was indeed broken for most folks due to a backend change. It should now be fixed. Let me know if you have any further problems, and my apologies. John __________________ -- An original Segway employee, 2001-2005

04-04-2008, 11:40 AM	#4
DarthSegVator Member Join Date: Jul 2006 Location: Milwaukee, WI Posts: 688	Works now No problems now - thanks John for the quick response.

04-04-2008, 12:40 PM	#5
MagiMike Member Join Date: Jun 2003 Location: Houston, TX, USA. Posts: 701	Not working fer me! Could not connect to forums.segwaychat.com:8080. Possible reasons include: - The chat server system at forums.segwaychat.com is temporarily unavailable. - Your computer is behind a firewall or proxy server. Please ensure that your firewall permits outgoing TCP connections to forums.segwaychat.com on port 8080.

04-04-2008, 01:23 PM	#8
DarthSegVator Member Join Date: Jul 2006 Location: Milwaukee, WI Posts: 688	Firewall, Proxy Server, VPN These types of connections can cause problems with LiveChat. For instance, my VPN connection needs to be terminated before I can get on to LiveChat. Then it works fine with a standard internet connection.

04-04-2008, 01:24 PM	#9
JohnG Uber Administrator Wise Segway Elder Join Date: Sep 2002 Location: Greater Boston Posts: 6,996	Hi Mike, This is indeed a different issue related to either the version of Java on your computer, or your firewall settings (either on your computer or at the router, not allowing port 8080 through). In most cases, updating or ensuring that Java is working in your web browser and is of relatively recent vintage (within the past 2 years or so), fixes this issue. John __________________ -- An original Segway employee, 2001-2005

04-04-2008, 02:12 PM	#10
RAG1247 Member Join Date: Nov 2002 Location: Ft. Lauderdale, Florida, USA. Posts: 1,087	no problems with my access __________________ Richard Ft. Lauderdale *"If you can’t change the people around you, change the people around you"*

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)