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Segway General Discussion General discussion related to any model of Segways, miniPROs, or Ninebots. Please do not post non-Segway technology posts here; use the technology forum instead.

Old 12-25-2018, 02:29 PM   #1
dsuer1
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Default dead on arrival Christmas ruined

I bought a new Segway MiniPro 260 from Fryes for my husband. We opened and plugged in. Segway is completely dead. Charger has a green light. We have plugged in for over 4 hours. Nothing. DEAD. We called Segway the are closed until the New Year. What company closes until January 1 and doesn't service their product. Fryes does not accept returns. So disappointed our vacation will be over before Segway opens to help if they even can.
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Old 12-25-2018, 05:05 PM   #2
tapiozona
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Fry's Electronics does accept returns, so I'd go that route. You're definitely misinformed. Sucks not having it work for Christmas though, takes the wind out of the sails.
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Old 12-26-2018, 02:09 PM   #3
Pescador12
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Quote:
Originally Posted by dsuer1 View Post
I bought a new Segway MiniPro 260 from Fryes for my husband. We opened and plugged in. Segway is completely dead. Charger has a green light. We have plugged in for over 4 hours. Nothing. DEAD. We called Segway the are closed until the New Year. What company closes until January 1 and doesn't service their product. Fryes does not accept returns. So disappointed our vacation will be over before Segway opens to help if they even can.
Some of these Segway MiniPros have been left in the warehouse too long. Their batteries have drained in storage to zero voltage and can't be charged. The charger sees the zero voltage and refuses to charge it for safety reasons. Segway Inc. can send you a new battery under warranty if you want to keep the unit.

You could also try returning it and finding a newer built unit. Open it in the store and see if it starts up. It should start up if the battery is good since they ship with a half charged battery.

Either way is a pain.
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