06-28-2008, 05:12 PM | #11 |
Member
Join Date: Jan 2008
Location: York, PA
Posts: 644
|
We absolutely experienced a few issues early on which have been addressed. One thing is certain, we have always stood behind our product and we always will. ALL problems will be addressed. We are getting a Segway to use for testing. Once that arrives we will be able to fully test the circuit boards as well to insure complete compatability and performance.
__________________
Warm Regards, Jason Abel Battery Builders / MTO Battery |
06-28-2008, 09:05 PM | #12 | |
Member
Join Date: Nov 2007
Location: Honolulu, HI
Posts: 349
|
That's The Way To Write Off Segways
Quote:
Please make it very clear to the company that you need to test the Segway under many different conditions (Morning, breaktimes, after work, on weekends, at the park,... ). And the testing will take miles of gliding. Aloha, Roger
__________________
CFC is Green! Carbon-Free Commuting, one glide at a time. |
|
06-28-2008, 09:16 PM | #13 | |
Senior Member
Join Date: Oct 2007
Location: Harrisonburg, VA
Posts: 1,357
|
Business expense...
Quote:
-segsurfer
__________________
Life is not a Roadrunner cartoon, and you are not the Roadrunner!. To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. |
|
06-29-2008, 10:12 AM | #14 |
Member
Join Date: Jan 2008
Location: York, PA
Posts: 644
|
You got it! I can put an odometer on it as well if need be. Time will tell what we end up with as they are still on the prowl for something. The dealer I'm speaking with about this completely understands my needs and I trust they have my best interest in mind.
__________________
Warm Regards, Jason Abel Battery Builders / MTO Battery |
07-03-2008, 11:51 AM | #15 |
Junior Member
Join Date: Nov 2004
Location: Santa Clarita, CA, USA.
Posts: 43
|
Weird Behavior--the sequel...
Jason at MTO has contacted me, and I am sending back the batteries for their analysis and repair.
It should be noted that: • Jason personally called me (on a Saturday, no less), rather than send a never-ending string of e-Mails • MTO sent a prepaid UPS pickup for the batteries • MTO will send the repaired batteries back to me • Jason openly shared that they were doing some spot checks for QC, and that they have modified their QC procedures to make sure that each cell is tested individually now • Jason mentioned that there were a couple of other Seg-Chatters that they are doing re-do work for, and personally apologized for the problems for my batteries, and the other Seggers affected This is a stand-up guy, and a company that values their reputation and customer satisfaction. -Mark
__________________
\"You can dream, create, design and build the most wonderful place in the world...but it requires people to make the dream a reality\" -Walt Disney |
Tags |
batteries, emergency, i-series, shutdown |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|