[kevfuscious]

It took about a week to get a response to a web form I submitted. Though I ended up submitting 3 more web forms during that same week because there was no confirmation that it was being received. But in the end Segway Support sent me a shipping label to send them my ES4 because it is un-rideable due to it automatically braking all the time. Segway Support did mention that it'll take about two weeks to get the scooter back.