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Old 05-01-2018, 09:22 AM   #1
DennisF
Junior Member
DennisF is on a distinguished road
 
Join Date: Aug 2016
Location: Illinois
Posts: 17
5 yr Member
Default Recent Factory Repair Experience Report

I recently had to send my XT in to the factory for a RED SCREEN error. It was sent to the factory by my local Segway Service Center.

I was expecting to receive an analysis and detail on the machines needs and cost to repair. Instead I got only a cost - no details on what would be replaced or was needed. I approved the cost and the repairs.

After several months my machine came back. The factory fixed the problem, but they also replaced a lot of other stuff.

The control column
The display eye
The fatigue mat
and ........... the batteries????

The factory kept my recently MTO-rebuilt batteries and gave me what appear to be NEW SEGWAY batteries. The new ones are date coded 16, and AJ, Which I believe to mean 2016, current model batteries.

I'm not sure if I should be delighted, or complain. The machine works perfectly.

The total cost for the repair and shipping was $1900.

Any others with factory repair experience?
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