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Old 05-17-2018, 01:49 PM   #5
DennisF
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DennisF is on a distinguished road
 
Join Date: Aug 2016
Location: Illinois
Posts: 17
5 yr Member
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I contacted the Segway Repair Station about the battery swap, and of course you can imagine their answer. Couldn't have happened! Not on our watch!

But, I did learn that they DO NOT include the batteries when they ship the machine to Segway, mostly due to the increased shipping cost of the hazardous batteries. So, that means the swap occurred at the repair station. To their credit they accepted my photo proof of the MTO-REBUILT batteries and we are now negotiating a settlement.

My advice, document your serial numbers if you send out your Segway, or even if you loan it to someone.
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