Quote:
Originally Posted by dale@thecoys.net
In April, my grandson was riding one of our XTs. It gave the shutdown warning, he stepped off, and it did shut down. Trying to restart it gave the usual red warning when the key was applied. Note: it was running fine before the shutdown.
I took it to the local place that Segway says is a dealer - http://mmtran.com/
Of course, the local branch office doesn't actually have anybody who knows anything, so they sent it to their main office. That office tried, but couldn't figure out what was wrong, so they sent it to Segway.
I just got (in August, by telephone) a repair estimate of over $1,800. They said they needed to replace 2 wiring harnesses, a circuit board, some other things, and the handlebar. Note: it was working fine just before it shut down.
I told them "no, just send it back". I wonder what shape it will be in when (if) it returns. |
For completeness, here is the diagnosis:
"The unknown platform fault issue reported by the customer was repeatable and was diagnosed. Diagnostic testing revealed that the A side lot indicates A: Initialization: Motor rive Hall Fault, Actuator Degraded Fault. B side log indicates: Initialization CU BCU Bus Fualt, Motor Dirve Hall Fault. A side CU was damaged during the testing, will replace under warranty for this reason. Chassis was damaged during testing, will replace under warranty for that reason. Testing reveiled that both An& B side CU-Motor harnesses require replacement as indicated by faults. Checked CS and CSB cables and connectors: FAIL: Cables damaged: Replacement Required."
The $1,817.95 cost for repairs breaks down as follows (not including the replacement of the Controller Unit Board and Chassis, damaged during testing).
$315.00 x 2 for the CU-Motor Harness
$989.95 for the Handlebar
$198 for shipping