Hi and welcome to SegwayChat.
Congratulations! You just got a new hoverboard. But you have a question or problem with it.
What you have, however, is not a Segway. We're a Segway forum primarily, so it's unlikely you're going to get any help from us.
Instead, we recommend you visit a forum that focuses on hoverboards:
http://forum.electricunicycle.org/fo...erboard-forum/
Cheers,
John