Call Segway. They should have them. Furthermore, they should have an idea what is wrong with the pack based on the LED lights (BMC, motherboard, or just dead cells).
The batteries in the pack are easily replaced by battery shops that offer aftermarket batteries for various devices like cordless drills and laptops. The batteries are common LG batteries of the 18650 type used in laptops. You can even have higher capacity batteries, or a different name brand, installed.
The battery shop just needs to be able to arch weld nickle strips to connect the batteries. An electronic repair shop might also be able to set you up.
Some kid overseas doubled the range on the minipro by having high end (high capacity and discharge rate, $$) 18650 cells installed.
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