Many thanks Rob.
I have to admit we are not really happy with the type of service we are receiving from SEGWAY México. I am thinking about giving them just one or two more weeks before we get in touch with SEGWAY directly to USA. We have invested in 10 machines but are planning to by 10 more for some of our other resorts in America and perhaps also for one in Europe.
I understand any machine can have problems but, as in my regular proffesional life, customer service is crucial. When you need something for one of this so expensive machines you cannot simply go to the store in the next corner and buy it. Unfortunately it doesn't work like this.
Many thanks for your advice. Do you have any web site where I can have a look to your tour?
Kind regards.
Felipe
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