Somewhere on the forum, there is a serial number decoder post, which will give you some info about the Seg, such as when it was manufactured (prior to August 2006, I would wager), but just having key-making software won't do it. The keys require a special code that is unique to each individual Segway PT.
If you are the registered owner, you can contact Segway, Inc. or possibly some dealers to get new keys. If you're not registered with Segway, Inc. you'll probably have to prove ownership.
"Black keys" are reduced speed and turning. "Red keys" are full performance. If the machine is for your own use, and you only have one type of key made, make it the red key. You'll want full capability, after only 30 minutes of practice.
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