Phil: You have the right idea.. it's usually (not always) caused by putting a new key in before the Segway is fully off. Others have reported that it can happen even after an overnight rest, but my own experience has been just on quick restarts.
Unfortunately, this is pretty common when giving demos, switching from the red key to black and back. I'm usually in a bit of a rush anyway, which doesn't help.
Just keep powering up and down and you'll see it.
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