Stop and seek assistance.
Like any technical piece of equipment, a Segway novice user needs some training before they can use it properly and safely.
It's not that hard, but some folk need more training than others.
Is there a dealer, or another owner near to you, who can assist ?
If not send me an email, and I will send you a copy of the simple starter pack of instructions that we used with great success when we used to be a Segway dealer.
Michael
www.dgbint.com