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Old 10-26-2017, 12:10 AM   #4
TopFloridian
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Join Date: Oct 2017
Location: Miami
Posts: 21
5 yr Member
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After a long struggle, I finally was able to take my Segway MiniPro on a trip and back with United about 2 weeks ago as a mobility assist device.

This happened after a previous experience when I had it taken away the last minute as the cabin doors were closing.

I had to make my case to higher ups in the the ADS command chain. Also did an email with the FAA to prove that mobility assist devices really do not have a Watt Hour size limitation of 300wh if the battery is firmly affixed onto the device.

"If you have a medical condition, you should call us to discuss any clearance you might need in order to travel. Within the United States or Canada, call United's 24-hour Accessibility Desk at 1-800-228-2744,
or from elsewhere call the United Customer Contact Center and ask to be connected to the Accessibility Desk."


If they agree, have your reservation annotated by them. You will not be able to check in advance.
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