OK, just talked to the owner (Kevin) at Segway of Santa Barbara, CA
He charges $35 +shipping to program a new key. You'll need an old key to copy the info from (in tact and displays the led clock), or provide the 3 segway ID #'s. Instructions on how to locate and record the serial number of your PT and the wireless InfoKey™ Controller are
here or see attached pic:
Segway of Santa Barbara
Attn: Kevin / Programming
122 Gray Ave
Santa Barbara CA 93101
Im sending mine in this week, Dorrington has helped me out quite a bit in this forum, so If you need any help coordinating this from the UK, Id be happy to help.