I'll take another shot at answering your question. I suggest that the best way to handle this is to talk with your local segway dealer who will probably need to send it in to the mother ship, Segway Inc. It looks like your nearest dealer is
Segway of the Triad
176 YWCA Way (Downtown @ Gateway)
Winston-Salem North Carolina 27127
Phone: 336-722-7777
http://www.segwayofthetriad.com/
Let us know how it goes!