[KSagal]

I was in Cancun Mexico, back in the '80s and from my hotel room, or while on the beach, I watched several small boats with a couple locals giving parasailing rides. Most would start from the beach with the speedboat going parallel, and then when up, the boat would go out to sea and give the tour...

Over the first several days, I watched some good operations, and several which would regularly have engine trouble or other issue which dropped their passengers into the drink.

I had to make a note of which boat was more likely to have a good record that week, so that by the end of the week, when I wanted to go for a parasail, I would know which group of young guys to hire.

I would like to think that we have come a long way from there in the Segway tour business, but unfortunately, this thread is showing that in some ways we are moving more toward that model than away from it.

As with many services, word of mouth and repeat business are the markers of a good and reputable service. A great tour company can do a lot for the segway reputation, a lesser one will undo it just as fast and a bad tour will undo a lot of good work almost instantly.