I've had nothing but top-notch technical service from Segway - it's winter, dude. Everybody who has an issue is sending their HTs in now, in advance of the summer. Take a motorcycle to a repair shop as the summer season is starting, and you'll get the same backlog that you're seeing with Segway. Do a little homework, and you'll find that their leadtime on repairs aren't much different that other electronic devices, etc.
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