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Originally Posted by Don M
I'm not sure using a timer for charging is better than just leaving the Seg plugged in 24/7 - When you use the timer, the batteries go through a balancing procedure every time you reapply power and from what I've read, this isn't a good idea and that might actually be shortening your battery life - Again, just my personal belief from what I've read . . . . may not be backed up by actual facts
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I personally believe that the rebalancing does no harm, and that a timer is a good idea if you want to leave the Segway plugged in "all the time".
But that isn't solving the original question.
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I am now discharging both batteries and will recharge them
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That's a good next step. Please let us know the results.