Segway manufactured Gen 1 machines until mid-2006. It's now mid 2017, but they discontinued parts (and service?) for Gen 1 some years ago. Historically, Segway service has been...um... less than desired or hoped for, but I didn't know that Segway pulled the Gen 1 communications equipment out of the field. That's....sad.
If this was your automobile, or even a brand-name lawn mower, you could still get parts and service. The patents on self-balancing are probably already expired, and the patents for Lean-Steer are elapsing soon. Perhaps a competitor can do better.
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