I bet the 4800mah capacity in the software is a holdover from the Ninebot mini software. The Ninebot mini had a smaller battery than the Segway Mini Pro. The Mini Pro (upgraded Ninebot Mini) has more power and capacity to carry fat Westerners whereas the Ninebot Mini was aimed at Asian customers.
My model airplane charger can track discharge energy and cell balancing energy, to calculate total capacity. That charger can also track the energy it puts in. I don't think the Segway Mini Pro can figure out true capacity and just relies on energy it puts in and what the data table says is on board. Voltage measurements saying it is 100% charged.
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