Dear dorrington,
we are level 2 service point in AUSTRIA.
Do you still have one "working" infokey?
In that case you can send to us, we can copy to a new one.
If not you will need an ID card for the SEGWAY ... do you have this (this is a sticker where you can see the serial no. of the SEGWAY)
If you have no working infokey and no ID card for this SEGWAY you need to tell us the serial no. of the SEGWAY (a picture) and we will send request to SEGWAY LEVEL 3 servicepoint for you.
Normaly if everything goes smooth they charge extra costs for the ID card but then the programming should be possible.
Nice regards, from AUSTRIA
CROSSTOURS AT
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