The elite and regular Segway will not self balance.
There is a setting in the app to have the elite stop when getting/falling off.
The maximum speed for the elite must be set with the keyfob on the unit display.
The app will only work within the range actually set on the unit even though it says it is set higher.
The answer to both of your concerns is in the flash drive manual that should have been provided with your elite.
I think the manual is still posted at Segway.com.
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