Chad you didn't say what the problem with your machine is...minor, major, powerbase, handlebar, software upgrade,...???
Sometimes parts for older models are difficult to come by, for a variety of reasons. Despite everyones best efforts,
if they don't have the parts, they don't have the parts..plain and simple.
Segway gets parts from a wide variety of sources, not all even in North America. There may well be a very valid reason
that it's taking longer than expected. I'm not sure of the relevance of the statement about technicians being laid off...
where did you hear that, and what does it have to do with repairs to your machine being delayed? Actually that is common practice in a lot of manufacturing facilities, the automotive industry being the first that comes to mind.
Cut'em a bit of slack...I'm sure they're trying their best. Have you talked to them about what the specific shortage may be,
and what the anticipated delivery/completion/shipping window looks like?
Wayne
Segway of Alberta - Calgary
www.mysegway.ca