Segway México City on Reforma
 

Needed three segways repaired each took AT LEAST 8 months to a year to repair so by the time I got it back my warranty was over. And they tried to charge me for STORAGE of my segway that they could not repair!! Charges an extra $3000 per Segway than they do in the states, and at first refused to give me the segway deal offer of $1,000 of my next purchase if I trade in my old Segway. When I tried to start my own company with them it ultimately failed because they were no help and in the end none of my segways were working and I went out of business. Possibly the worst company I've ever had to work with.

Me alegra saber las cosas malas que puedan suceder ya que quiero abrir un tour en España y hay que ver todas las caras de una historia.

Same thing happened to me
 

I will write this in two languages for it is intended for two different countries.

I live in Cancun and started a business with the segways, I bought 14 of them.

As any other vehicle they sometimes have failures, but Segway Mexico (located @ Mexico City, they claim they are the only ones that can fix your segway in all Mexico) took about a year or so to fix the first two, so when I finally got them back, I had 4 of them with problems, 2 of them were supposed to fall under warranty. To make a long story short, I ended with 8 of my Segways with minor problems (but unable to operate), 2 of them were being held by SegMex (due to the excessive money they wanted to charge for fixing them, after 8 months)and only 4 working, so I went out of business due to the inability to operate.

I had the same problems that ToursSMA had, they overcharge, they take so much time to fix everything, lack of commitment, they even lied to me.

Bottom line: I concur with the phrase: "The worst company I have ever worked with"

But for all mexicans, if you want a segway or you need a segway fixed, you still have a solution, visit segwaygreen.com.mx, even for a tour.