New MiniPro owner and 2 issues 1st day please help

[mustraight]

Hello everyone,
Just became a proud owner of my first NineBot Mini Pro today and I had a few issues. I was hoping to get some insight on.

1. the "dog walker" plastic finger handle. Literally broke off the first time I turned it. Really! I didn't press hard, but definitely saw its all plastic! inside. I attempted to attached the pic. I have already made a claim with Ninebot, but was curious is anyone else had same issue and if they had a solution. I feel like a replacement will def break again.

2. the remote function works in every direction except forward? It wasn't like that before the firmware update, but now I can't move it forward? Any advice?

Thanks everyone and I look forward to the discussions.
Heading out to the park now to test this baby out.