Anyone having problems buying parts or maintenance services from Segway?

[KANTENAH]

We run a Segway Tours company in Riviera Maya, México. We already have 33 machines, al X2 model, including three of the very last model.

Since we bought our first 7 units it has been really difficult to have a proper maintenance service provided by the dealer in México. We have had issues like new machines not working that had to be sent back to the US and for even more than 6 months we couldn’t have them back. It is true that most of the times we have borrowed machines from them but it doesn’t sound very logical that so frequently this machines don’t work when you recive them.

None of these last three new machines worked so, in the middle of the high season, and when we wanted to start another tour, we have had to delay it.

The dealer has told us that it’s not easy for them to get the parts from Segway in the US.

What’s your experience in the US when you need parts or when one of your machines do not work? Do you have any official maintenance service? To be honest it is quite surprising that Segway doesn’t have solved this in México, a country with a tremendous potential to buy their machines.

Thanks for your comments.