infokey start up but turns off again

Uffe · 01-10-2014, 03:14 PM

When I start my X2, the infokey start up for a second but then it turns off again. I've tried to disconnect both batteries and then works a few times but the problem comes back.
Battery in segway is ok, and the battery in infokey is new.
I hope there is someone who can help.

Tritium · 01-12-2014, 06:28 AM

Seems like a problem connecting the InfoKey with the PT.
Make sure the battery is not loose in the InfoKey and shake it around to see f there are any loose electronics.

A question for you, have you tested a second InfoKey? Also, have you dropped the InfoKey recently?

Cheers.

airdale · 01-12-2014, 10:05 AM

Quote:

Originally Posted by Uffe

When I start my X2, the infokey start up for a second but then it turns off again. I've tried to disconnect both batteries and then works a few times but the problem comes back.
Battery in segway is ok, and the battery in infokey is new.
I hope there is someone who can help.

Not sure what its called, but isn't there a timer that can be adjusted for shutdown time...Is it less than 4 seconds? I thought that was the shortest time setting?

KSagal · 01-12-2014, 12:18 PM

There is a fairly common problem with the radio board, that comes in two versions. One was a cold sensitive component that would fail when cold, the other was a displaced antenna on that board.

There are two quick things to try. One is to simply plug in the unit, turn it on, the pull the plug. See if that works, if it does, the radio board most likely needs to be replaced.

The other is to have the infokey right near the base center when you turn it on. Same issue, if this does it, replace the radio board, or reset the antenna.

All that I said the typical symptom is that the display of the info key comes on, but the right off again. The segway never actually comes on...

dale@thecoys.net · 01-12-2014, 01:28 PM

Quote:

Originally Posted by Uffe

... the infokey start up for a second but then it turns off again..

Do you mean that the infokey turns on and then turns off?

Or do you mean that the Segway turns on and then turns off?

ScottZ · 07-24-2016, 09:20 AM

My x2 powers on but if I don't tap the footpads it shuts off in 5 seconds.
Unit works in turtle mode however in regular mode it is very slow.
No error codes and no unhappy face. Any ideas?

01-10-2014, 03:14 PM	#1
Uffe New Member Join Date: Jan 2014 Location: Denmark Posts: 1	infokey start up but turns off again When I start my X2, the infokey start up for a second but then it turns off again. I've tried to disconnect both batteries and then works a few times but the problem comes back. Battery in segway is ok, and the battery in infokey is new. I hope there is someone who can help.

01-12-2014, 12:18 PM	#4
KSagal Glides a lot, talks more... Join Date: Jan 2004 Location: Pelham, NH, USA. Posts: 10,356	There is a fairly common problem with the radio board, that comes in two versions. One was a cold sensitive component that would fail when cold, the other was a displaced antenna on that board. There are two quick things to try. One is to simply plug in the unit, turn it on, the pull the plug. See if that works, if it does, the radio board most likely needs to be replaced. The other is to have the infokey right near the base center when you turn it on. Same issue, if this does it, replace the radio board, or reset the antenna. All that I said the typical symptom is that the display of the info key comes on, but the right off again. The segway never actually comes on... __________________ Karl Ian Sagal To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. "Well done is better than well said." (Ben Franklin) Bene factum melior bene dictum Proud past President of SEG America and member of the First Premier Segway Enthusiasts Group and subsequent ones as well.

07-24-2016, 09:20 AM	#6
ScottZ New Member Join Date: Jul 2016 Location: Moosup Ct Posts: 2	Strange problem My x2 powers on but if I don't tap the footpads it shuts off in 5 seconds. Unit works in turtle mode however in regular mode it is very slow. No error codes and no unhappy face. Any ideas?

01-12-2014, 06:28 AM	#2
Tritium Member Join Date: Jun 2013 Location: Tucson Posts: 792	Seems like a problem connecting the InfoKey with the PT. Make sure the battery is not loose in the InfoKey and shake it around to see f there are any loose electronics. A question for you, have you tested a second InfoKey? Also, have you dropped the InfoKey recently? Cheers.

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