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Old 08-10-2016, 10:49 AM   #1
milimbar
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Default New miniPRO grinding feeling

I just received my new miniPRO from amazon and am feeling a slight grinding in the platform.
It does it mainly when I am traveling at low speeds, once I get above about 2 to 3 mph the grinding stops completely.
It just feels like the gears turning between the motor and the wheels.
Is this normal or should I be contacting support about this issue?

Thank you for any help you can provide.
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Old 08-13-2016, 02:26 PM   #2
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Hi. I can tell you that there is some very slight pulsing of the motors. I can't say that I can describe ever sensing a grinding on any of my 3 MiniPros.

If it is in fact grinding, send it right back and I would suggest not to attempt to fix your self as you may void warranty.
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Old 08-13-2016, 03:19 PM   #3
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Most likely just low-speed motor noise. It's common for electric motors. The nature of the electronic circuits that control the speed have a tendency to generate that noise from the motor. My electric bicycle does the same thing. I wouldn't worry about it, but I hope another MiniPro owner will chime in to let us know if they hear the same noise.
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Old 08-14-2016, 08:01 PM   #4
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I have a minipro and agree with ions82 about the low speed motor noise. Mine has a very low electric type buzz when moving but no grinding noise.
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Old 08-18-2016, 10:14 AM   #5
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If you go into the App there is an "Automatic suspension sensitivity" setting that suggests it would affect vibrations while riding. Not sure if your grinding is in fact vibration. I did experience what I thought was grinding but adjusted that setting and it went away.
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Old 08-19-2016, 01:35 PM   #6
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Quote:
Originally Posted by milimbar View Post
I just received my new miniPRO from amazon and am feeling a slight grinding in the platform.
It does it mainly when I am traveling at low speeds, once I get above about 2 to 3 mph the grinding stops completely.
It just feels like the gears turning between the motor and the wheels.
Is this normal or should I be contacting support about this issue?

Thank you for any help you can provide.
I don't believe there are gears in the minipro. Pretty sure they are direct-drive.
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Old 04-16-2017, 01:25 AM   #7
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Quote:
Originally Posted by milimbar View Post
I just received my new miniPRO from amazon and am feeling a slight grinding in the platform.
It does it mainly when I am traveling at low speeds, once I get above about 2 to 3 mph the grinding stops completely.
It just feels like the gears turning between the motor and the wheels.
Is this normal or should I be contacting support about this issue?

Thank you for any help you can provide.
Do you have any update on this grinding issue? I just received my mini Pro and I feel mine has a little grinding when I'm at the slowest speed. Not sure if it is by design or an issue with my unit. Please suggest.
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