01-09-2006, 07:34 AM | #11 |
Join Date: Apr 2005
Location: Dubai, United Arab Emirates.
Posts: 2,533
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As Alex says....unfortunately it is at the Mother ship, located so craftily in Bedford NH.
Sorry, Steven --- EAMUS CATULI! --- No person is truly useless. They may always serve as a bad example! |
01-25-2006, 04:03 PM | #12 | |
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Join Date: May 2005
Location: norwich, , United Kingdom.
Posts: 117
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01-25-2006, 04:25 PM | #13 |
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Join Date: May 2005
Location: norwich, , United Kingdom.
Posts: 117
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Gaye,
Have spent many hours on this. Unfortunatly LLC is just like many other USA based "product orientated" concerns. They have little or no interest in the way European after sales service works. After all if we have to sent our Segs all that way, why bother with the wheels and batteries? the really costly (shipping wise) items. In fact, what would be wrong with their agents just sending the mother boards for upgrading, or indeed, just exchanging them ? All of this ended up with them referring me to their Vice President of European Marketing, who resides in Switzerland. I have spend a lot of time with him also and can say that he DOES understand our problems. Claude will give you the address etc of the Milan Segway factory and will help with the intro. Claude can be reached on 0041793008403 or E Mail Claude.leblonde@segway.com by Gaye[/i] Admittedly we enlightened UK Segwayers are a tiny band of gliders but we seem to have been forgotten altogether. If I want to upgrade my software or go for Liths it would appear from my investigations so far the unit has to be sent at least as far as Italy and possibly back to US all at HUGE cost. Don't we from the colonies (!?) matter enough to have appropriate facilities here? Gaye Segway - LITERALLY revolutionising my life! [/quote] |
01-25-2006, 04:37 PM | #14 |
Senior Member
Join Date: Feb 2003
Location: Los Angeles - Westside, CA, USA.
Posts: 1,336
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John,
The Orange County California retail store is having it's second round of upgrading. They might be the busiest store in the US. The batteries are being shipped (by Segway Inc) on non-passenger airplanes and they should get to Europe soon. Retail stores do not have the security clearances to ship the batteries by air. Your best bet is to inquire if your retail store can arrange to have your Seg sent to Milano to receive both the upgrade and the new batteries. Fred |
01-25-2006, 05:42 PM | #15 |
Member
Join Date: Feb 2005
Location: , , Austria.
Posts: 154
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Hi,
I did it yesterday! I brought my Segway to Segway of Vienna (www.segway.at) and they send it to Italy for being upgraded. I should get it back in four weeks or so. The Li-Ions are ordered and I will receive them in six weeks. Before this, I tried to find out the address of the service station in Italy, I mailed to Segway of Italy and to England. Segway of Italy notified Segway of Vienna about my mails. Everything about the upgrading in Europe seems to be a better secret than a secret service. Alex. |
02-03-2006, 07:24 AM | #16 |
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Join Date: Jan 2006
Location: , , .
Posts: 4
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You should be able to get upgrades quite easily from Wayne through Segway UK (www.segway-uk.net).
Hope this helps Martin @ MCC |
02-03-2006, 01:15 PM | #17 |
Junior Member
Join Date: Apr 2005
Location: , , France.
Posts: 56
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Upgrade in Italy cost 780 euros !!! amazing!!!!
A segway for everybody |
02-06-2006, 02:09 PM | #18 |
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Join Date: Jan 2006
Location: , Worcestershire, United Kingdom.
Posts: 16
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If anyone in the UK has got two unserviceable battery packs I would be interested in buying them.
Peter |
02-06-2006, 05:33 PM | #19 |
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Join Date: Apr 2005
Location: , , France.
Posts: 56
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wow
A segway for everybody |
02-06-2006, 07:42 PM | #20 | |
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Join Date: Oct 2005
Location: , Northamptonshire, United Kingdom.
Posts: 157
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Quote:
Gaye Segway - LITERALLY revolutionising my life! |
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