Gihgehls is right. Under the law, you do have to give the seller a chance to make it right before you demand money back (at least in the US).
Considering my experience trying to buy a parking stand from Segway of New Mexico, where they decided to just keep the stand AND the money, literally robbing me of $80, your experience doesn't sound so bad to me! I am sorry to hear of your inconvenience nonetheless.
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