Many of the Seg parts are OEM, but they are integrated with proprietary code. Seg is never going to let that code out of their hands, which does limit the amount of work a dealer can perform. Our HTs are not off-the-shelf products. I love my HT, and I went into it know that if the machine needed to intot he shop, she was heading for New Hampshire. The shipping is also a bummer, but again, I knew that the li-ion battery was a hazardous material, and to ship it anywhere was going to be more time consuming. The alternative is a nickel. Yech!
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