SegwayChat - View Single Post - Is it reasonable for repair to take three months?

JohnG · 10-09-2014, 08:43 AM

As far as back as when I was working there, repairs always took a lot longer than you'd expect for a device of this nature. I always felt, in my opinion, that the service side of the business was greatly understaffed and undervalued. At times, they had 2 techs to handle all repairs. Each repair is usually a time-intensive thing.

Now, is it reasonable for any modern technology to have to take so long to get repaired? Not if a company prioritizes service as a part of the Segway experience. I've never known Segway to do that, however (at least in my eyes).

Best,
John

10-09-2014, 08:43 AM	#10
JohnG Uber Administrator Wise Segway Elder Join Date: Sep 2002 Location: Greater Boston Posts: 6,996	As far as back as when I was working there, repairs always took a lot longer than you'd expect for a device of this nature. I always felt, in my opinion, that the service side of the business was greatly understaffed and undervalued. At times, they had 2 techs to handle all repairs. Each repair is usually a time-intensive thing. Now, is it reasonable for any modern technology to have to take so long to get repaired? Not if a company prioritizes service as a part of the Segway experience. I've never known Segway to do that, however (at least in my eyes). Best, John __________________ -- An original Segway employee, 2001-2005