Virtually all Segway repairs require the Segway be sent back to the factory. In the US, the only service center is in New Hampshire, and it always takes a ton of time and money to get them to service a Segway. Three months sounds pretty average to me.
The only part of your story that might be unreasonable is that they may have charged you a lot of money for an ineffective repair prior to sending it to the factory. If this is the case, then you might be entitled to a refund of that part of the cost. However, there is also the possibility that the Segways just had several problems, and maybe their initial repair actually did fix some things (just not enough to get it running), in which case you would have pretty limited recourse.
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