Quote:
|
I've returned mine to the factory so many times I've lost track. In my experience, 2 months is about average...
|
Along with other reasons (selling price, limited functionality, seasonal usage, etc.) the two sentences above succinctly describe why Segway is not truly successful. ("survival" is not "success")
1. Ideally, the unit should never have to be returned to the factory. Diagnostics should be performed at the dealer, with an internet connection from the machine to the factory, if needed. Dealers should be able to diagnose almost any issue, within a couple of days. Why does my washing machine have the ability to communicate diagnostic information on the internet, while Segs do not?
For customers without a nearby dealer, it would be a huge advantage if
owners could communicate such information directly to Segway. Once diagnosed, repair kits could be sent to dealers, minimizing downtime for the customer. Customers might even have direct access to limited types of repair kits.
2. Repair kits, with specific hardware for given error codes, should be dispatched from the factory by
overnight courier. For difficult diagnostic issues, there could even be an option to get a rebuilt and tested base.
3. In the unusual case where field diagnosis is not successful, Segway should make it
very easy for an owner to ship the base (without wheels or batteries) back to the factory.