Quote:
Originally Posted by Civicsman
The answer to the question whether it is reasonable for repairs to take three months is a resounding NO!
People who depend upon their Seg for transportation (or security, or whatever), simply cannot afford to be without their ride for three freakin' months! Yet, stories of such lead times have not been uncommon, even as the years passed since first introduction. If Segway has taken actions to help resolve the situation, positive results are difficult to see.
In my opinion, the issues related to repair; dealers who cannot diagnose or make repairs, shipping issues that are largely left to the customer to sort out, exorbitant costs, and outrageous turn-around times, are like a millstone around the neck of Segway, Inc.
If Segway had any real presence in the retail market, the customer repair stories would negatively affect the reviews, and sales, of the product.
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My situation... I am disabled and NEED my segway to get around, I would be limited to about 50 feet if I had to depend on legs. I could use a wheelchair instead, the seg is my electric wheelchair. I have 2 segs, so in case one goes south, it can get sent out for repair and I still have one. Hopefully, they both don't go out at the same time, but I have never had to send one of yet, fortunately. Its good to know the expected time for repair, thanks for the info and I feel reasonably secure with my segway availability.