[KSagal]

I do not doubt that some have had long waits and problems with segway service. I believe people when they say they have.

And I have had my machines in the factory for service only twice, once to repair some FOD damage I caused, and the other to upgrade the software at the time of the recall in 2006.

I also have an advantage of being 40 miles from the factory, so I drove them in, and transportation was not an issue.

But, I had great and timely service. The repair was quick (A week from drop off to pick up, I believe, maybe less) and the recall upgrades were timely as well.

Other software upgrades I did at dealers, and were as simple as make an appointment, show up, have it done, and glide away.

So, while I know slow service is annoying, and venting on this site is common, I felt that I did not hear enough of the ones that went right. I believe it is human nature to fixate on the fault, and the one that went wrong, but my experience is that most often when life goes well, we tend to forget the effort taken to make that so.

So, while I believe there surely could and should be improvements in their service organization, I also believe that there is also much that is right with it, and they have served me well.