Stepping off
I let the folks at the dentist office try the Mini Pro. Their first time on a segway so they were unsteady. I had them hold onto the office's countertop initially. Then they moved around. The biggest issue for them seemed to be stepping off. They weren't sure about lifting one foot so they could step back, while the machine moved about under them.
I was going to jam the wheel with my foot but wasn't sure. Taking a page from the full size segway rental videos, reaching over and holding the control bar steady for them seemed to be the best solution. It dampened the movement enough so it felt decently steady.
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