[Seginaway]

One day Trigger worked, the next day it didn't. No advance notice, problems or signs of trouble. It just wouldn't turn on.

Segway, Inc. response:
Unit appears to have been opened by unauthorized persons. Upon initial inspection; fasteners were missing, markings on components, antenna broken off of Radio Board, and BSA-A connector was broken. The BSA and Radio Board (UI Console PCB) require replacement due to damage/mishandling. Fault Logs indicate Motor Voltage Consistency Fault local to the A side CU and Left side Motor. Upon inspection Left side Motor was noticed to be damaged; replacement is required. Console housing is cracked and requires replacement to prevent water ingress. Console cover and gasket will be updated to the current revision under warranty. Ferrites were missing; will be replaced under warranty. Gearbox will be replaced under warranty due to RTV gasket.

Segway Inc. repaired my 9 year old X2 (now 11), new motor, trans (left side) and numerous other issues for a total cost of ~$1,500 processed through my dealer. Dealer purchased and sent me a Segway box (~$50), I removed wheels, handle bar and sent the base directly to NH. Got it back about three (3) weeks later and everything was fine. Dealer, Lehigh Valley Segway, facilitated the transaction and it went quite well.

45 days later the same issue arose (EO47 - but opposite "B" side). Contacted my dealer and sent the machine back to NH. No additional cost but they replaced the other side (engine/trans).

Now that is service with a smile for a 10,000 mile / 9 year old machine. As a result, I wouldn't hesitate to request a factory repair (pay the S&H & diagnostic costs) as most dealers are not going to do a strip down and total repair. Just can't see how bad it is to use NH, pay $1,500 and get, essentially, a brand new machine. I suffered Glide Withdrawal for the weeks I didn't have Trigger, but the new updated Trigger should provide another 10 years of some great Gliding.

Still amazed as it looks like I pretty much got a brand new machine after 9 years of use for $1,500 and along with some rebuilt MTO batteries, it has been 2 yrs. and 1,000 miles later and all is going well. Just had to put up with the down time.